The call you missed at 9:41 last night just booked itself.
You were under a house. Or at dinner. Or asleep. We answer the calls you can't, figure out whether it's an emergency, check they're actually in your service area, and put the real ones on your calendar.
✓ Keep your own number ✓ Month to month ✓ One booked lead or full refund
It isn't that you're bad at the phone.
It's that you're on a ladder.
Every number on this page has a real source and a stated sample. We don't use the made-up ones.
Fifteen minutes of setup.
Then you go back to work.
You answer eight questions
Services, service area, hours, after-hours policy, who to call in an emergency, your calendar, and where alerts go. Fifteen minutes on the phone. That's your entire workload.
You forward your line
Three codes dialed from your own phone. Your number stays yours. Your phone still rings first, every single time — we only pick up what you miss.
We answer, qualify, book
Emergency check first. Service area before any appointment is offered. Name and callback number in the first thirty seconds. Then two specific time windows.
You get the ledger
Every booked job emails you while it's happening. On day fourteen you get one document: every call, what it was, what it was worth — including the ones worth nothing.
Two numbers you already know.
Most owners have never worked out how many calls it actually takes to book the jobs they book. Move the sliders.
Calls are derived from your booked jobs using ServiceTitan's measured 24% booking rate for shops under five technicians (3,000+ businesses). Unanswered share is Invoca's 27% for home services. After-hours share is ServiceTitan's 14.1% June figure for residential HVAC. Recovered revenue assumes we book roughly a third of the calls you're currently missing, at your own average ticket. These are estimates built from published benchmarks, not a promise — your real numbers come out of the 14-day pilot.
Built for the way a small shop really runs.
Emergencies reach a human
Emergency is the very first question asked. A real one gets your name and number taken, then calls you — before anything else happens. A routine call at 3am is a message in the morning, not a page.
No junk bookings
Your service area is checked before any appointment time is offered. Out of area gets a polite decline and a message — never a truck roll. Wrong service, same thing.
Straight onto your calendar
Two specific windows offered, never an open-ended "when works for you." Address confirmed, appointment read back, your trip fee stated if you quote one.
An alert while it's happening
Every booked job emails you with the caller's name, number, address, and what's wrong. Routine messages batch into one email at the end of the day, so you don't start ignoring them.
The Recovered Revenue Ledger
Every call, dated, with an estimated value and how that estimate was reached. Including the robocalls and the ones we turned away. You can audit the whole thing.
It says what it is
The greeting states plainly that it's an automated assistant and that the call is recorded, before anything else. It never claims to be a person, and if someone asks for one, it stops and calls you.
Start with two weeks.
The 14-day After-Hours Lead Rescue pilot
We set it up, run it on your line for two weeks, and hand you a ledger of everything it caught and what it was worth. If it doesn't capture you one qualified lead, you get every dollar back.
If you continue, the $297 comes straight off your setup.
One qualified lead or a full refundAfter the pilot — month to month, no contract
Lite
- Evenings and overnight
- Emergency escalation to you
- Monthly Recovered Revenue Ledger
Growth
- After hours, weekends, and overflow when you're on a job
- Emergency escalation to you or your backup
- Monthly Recovered Revenue Ledger
- Script updates whenever your services or area change
Pro
- 24/7 — days, nights, weekends
- Priority escalation with a backup contact
- Weekly ledger
- Quarterly script tuning from your own call data
Flat monthly fee. No per-minute overages, no charge per booking, no after-hours surcharge.
Your number stays yours. Your call data stays yours. If you ever stop, you keep both.
Document systems for the paperwork side.
Before the phone work, IntakeFlow built intake documentation for law firms, medical practices, and service businesses. That work continues — tracker workbooks, standard operating procedures, and intake forms that stop the same information being re-asked four times.
If you need the documents rather than the phone line, say so and we'll scope it.
Ask about document systemsTracker workbooks
Lead, job, and follow-up trackers built on the Capture → Qualify → Follow Up → Convert → Retain framework, tailored per industry.
Intake SOPs
Written procedures for who answers, what gets asked, where it's recorded, and what happens next — so it survives a staff change.
Intake audits
A current-state review of how leads actually move through your business, with the gaps named and a fix for each.
Form and script packs
The questions worth asking on a first call, written down, so nobody has to remember them at 4:50 on a Friday.
Questions contractors actually ask.
Do I have to change my phone number?
No. Your number stays exactly as it is. You dial three forwarding codes into your own phone, and your phone still rings first on every call. We only pick up what you don't. If you ever want it off, you dial three more codes and it's off.
What happens on a real emergency?
Emergency is the first thing asked, before anything else. On a real one it takes the caller's name, number, and one line on what's happening, then calls you — and tells the caller exactly when to expect you. A gas smell or active sparking gets told to hang up and call 911 or the gas company first.
A routine call at 3am doesn't page you. It becomes a message in the morning.
Will it book jobs I don't want?
That's the failure we design hardest against, because an out-of-area booking costs you a truck roll — which is worse than the missed call was. The caller's city or ZIP is checked against your list before any appointment time is offered. Out of area, wrong service, or unclear all take a message instead of booking.
If one ever slips through, tell us and we add the rule that day.
Does it pretend to be a person?
Never. The greeting says it's an automated assistant and that the call is recorded, before anything substantive is discussed. If a caller asks directly whether they're talking to a person, it says no immediately. If they ask for a human twice, it stops qualifying and gets you.
You'll have every transcript, so you can read exactly what your customers heard.
Is any of this a legal problem in California?
The rule that genuinely matters is call recording — California requires everyone on the call to consent, which is why the recording notice comes first in the greeting. California's bot-disclosure law is written for websites and online accounts rather than phone lines, and the FCC's AI-voice rule governs calls a business makes, not calls it answers.
We're not attorneys and this isn't legal advice — we'll hand you the exact greeting so your own lawyer can look at it before it goes live.
How is this different from an answering service?
An answering service takes a message and hands it back to you. This qualifies the caller, checks your service area, books the appointment on your calendar, and gives you a monthly ledger with a dollar figure on it.
It's also a flat fee. No per-minute charges, no per-booking charge, no after-hours surcharge — which is the part that makes most answering-service bills unpredictable.
What if the two weeks don't produce anything?
Then you get the $297 back, and we'll tell you that before you have to ask. Sometimes a shop genuinely doesn't have the after-hours volume to justify it — that's a real answer and you deserve to hear it rather than be talked into a subscription.
Who am I actually dealing with?
Jamar Fincher, in Los Angeles. You'll have my direct email and you'll talk to me, not a support queue. IntakeFlow is a small operation and that's the point — the setup call is with the person who built the thing.
Two weeks. $297. One booked job or your money back.
Tell us your service area and your hours. We'll have your line covered by the end of the week.